How can we help?

Click "Sign up" on the top right corner. You can register with your email address. Once registered, you can complete your profile and verify your identity.

Go to your profile settings and follow the identity verification steps. This includes providing a valid ID document. Verified users get a badge on their profile and are more trusted by the community.

Creating an account and browsing trips/requests is completely free. The platform charges no service fees. Rewards are negotiated and settled directly between senders and travelers.

Go to "Post a request" and fill in the details: what you need delivered, where from, where to, the weight, and your offered reward. Travelers will be able to see your request and reach out.

You set the reward you are willing to offer. The minimum is 5 EUR for "bring an item" requests or 10% of the product price for "buy a product" requests. You can negotiate with the traveler in the chat.

In case of non-delivery, contact our support team — we will help you resolve the situation. We recommend checking the traveler's profile and reviews before accepting a match, and only paying the reward once you have received your item.

You cannot request delivery of illegal items, hazardous materials, perishable goods (unless properly packaged), or anything restricted by airlines or customs regulations. Important: never hand over a closed package the traveler cannot inspect — the traveler may refuse any item with unknown contents, and is responsible for what they carry through customs.

Post your upcoming trip with your available luggage space. Senders will propose matches, or you can browse open requests along your route. Once the delivery is confirmed on Colia, agree on the reward payment directly with the sender.

The reward is settled directly between you and the sender — cash, bank transfer, mobile money, or any other method you agree on in the chat. Colia does not process any payments. Agree on the payment method before accepting the delivery.

Absolutely. You are never obligated to accept a match. Review the request details, chat with the sender, and only accept if you are comfortable.

If the sender does not confirm within the expected timeframe, contact our support team. We will investigate and resolve the situation.

The sender proposes a reward when posting their request. You can negotiate this amount in the chat before accepting the match. Once the delivery is confirmed on Colia, the reward is settled directly between both parties — Colia charges no fees.

Prioritize senders with good reviews and a verified profile. Agree on the payment method (cash, transfer, etc.) before accepting the match, and only confirm the delivery on Colia after you have received your reward.

Yes. All your personal data is protected in accordance with GDPR. Colia never shares your information with third parties without your consent, and never stores any banking details.

Go to your profile page by clicking your avatar in the navigation bar. You can update your name, bio, avatar, and country.

After each completed delivery, both the sender and traveler can leave a rating (1 to 5 stars) and a comment. Ratings are public and help build trust.

In the app, go to Settings then Privacy and tap "Delete my account". If you no longer have access to the app, email us at contact@colia.io from your account's email address. Full details at colia.io/account-deletion.