Trust & Safety
Your safety is our priority
Colia is built around trust. Every feature, from identity verification to built-in messaging, is designed to make peer-to-peer delivery safe and transparent.
Identity verification
Users can verify their email address and identity documents. Verified members display a badge on their profile, so you always know who you are dealing with.
Community ratings
After every delivery, both parties rate each other. Ratings and reviews are public, helping the community identify trusted and reliable members.
Direct & transparent rewards
Rewards are negotiated in-app and settled directly between sender and traveler. No platform fees, no financial intermediary.
Built-in messaging
All communication happens inside Colia. This creates a clear record of every agreement and protects both parties in case of disputes.
Prohibited items
What cannot be delivered on Colia
The following items are strictly forbidden on the platform. Violations may result in account suspension.
- Illegal substances or controlled drugs
- Weapons, explosives, or ammunition
- Hazardous or flammable materials
- Counterfeit goods or stolen property
- Live animals
- Items restricted by airline or customs regulations
- Cash or untraceable financial instruments
- Closed or sealed packages whose contents the traveler could not inspect
Travelers: never accept a closed package
Never agree to carry an item whose exact contents you do not know. Always inspect every item before accepting a delivery β you are responsible for what you carry through customs.
Safety tips
Stay safe on every delivery
- Check the traveler's profile, ratings, and verification status before accepting a match.
- Describe your item accurately, including size, weight, and value.
- Always communicate through the Colia chat to keep a record.
- Never share personal financial information in messages.
- Confirm delivery only after inspecting the item.
- Only accept items you are comfortable carrying.
- Verify the contents of the package before accepting it.
- Keep proof of handoff (photos or messages).
- Be aware of customs regulations for your destination.
- Agree on the reward payment method before delivery and collect it upon handoff.
Something wrong?
If you encounter suspicious activity, a policy violation, or any safety concern, let us know immediately.
Report an issue