Account

Delete your Colia account

You can delete your Colia account and its associated data at any time. Here's how.

From the app

The fastest way to delete your account:

  • Open Colia and sign in.
  • Go to Settings, then Privacy.
  • Tap Delete my account and confirm.

Deletion is permanent: you are signed out immediately, and your profile, trips, requests and messages are no longer accessible.

By email

If you no longer have access to the app, send a deletion request to contact@colia.io from the email address linked to your account. We process your request within 30 days.

What data is deleted?

When your account is deleted, the following data is deleted or anonymized within 30 days:

  • Your profile: name, email, photo, bio, country.
  • Your published trips and requests.
  • Your messages and conversations.
  • Your reviews and follows (followers / following).

Retained data: some data is kept longer when required by law — in particular transaction data (5 years, accounting obligations). It is dissociated from your identity as soon as possible.

A question about deletion?

Write to us and we'll get back to you quickly.

Contact us
Delete your account | Colia.io